The annual Internet Retailer Commerce & Expo (IRCE) show came to a close last week in Chicago. We had so much fun seeing our customers, partners and industry friends at one of the largest e-commerce trade shows of the year. We were inspired by some great sessions with some very common themes that e-commerce brands should consider right now to grow their business…use innovative technologies but be human, have fun – be authentic, get personal with your customers and think of one more creative idea to make it work.
Here are a few session takeaways that inspired us.
- Shark Investor, “Shark Tank” TV Series, Barbara Corcoran – Barbara Corcoran shared her personal journey in creating her empire and $66 million dollar sale of her real estate business. Getting past failure, having more fun at work, “dress in your PJ’s, dress as nuns,” was threaded throughout her presentation. Corcoran’s message to e-commerce entrepreneurs, “Fun is good for business. If you have more fun at work you build more teams.” Corcoran also shared how all of the best things that happened to her happened on the heels of rejection and that setbacks are “the seeds to creativity and innovation.”
- Mary Beth Laughton, SVP, Digital, Sephora – “Feed her mobile addiction” with “teach, inspire and play” experiences was the theme of Mary Beth Laughton’s presentation. Laughton shared how mobile is Sephora’s fastest growing channel. Embedding “addictive mobile experiences” along the consumer journey, drawing on customer insights and following up quickly with personalized communications (personalized emails with tips on how that product looks, exclusives, early access experiences, etc) are all opportunities to get the customer to come back again.
- Nicole Gardner, COO, Dormify – dotmailer’s featured customer Nicole Gardner, COO of Dormify, shared best marketing practices for converting tech-savvy Millennial and Gen Z shoppers. As an e-commerce business that is growing 50% year-over-year, Dormify continues to focus on fresh SEO techniques and layering great content and guidance at every touch-point of the customer journey. Gardner wrapped up the session by sharing the following advice, “Know your customer and know they will change. Be where they are (but don’t force it). Be useful. Help them build the ultimate _____. Be modular, not prescriptive. Provide choices and tools to help them make their own experience.”
- George Hanson, VP, North America E-Commerce and Brand House Stores, Under Armour – This session gave an awesome look at wearables today and plans in the works. According to George Hanson, “data is the key to unlocking more personalization and product innovation.” Under Armour has a community of more than 200 million connected fitness consumers. This community informs Under Armour’s digital marketing experiences. Hanson emphasized that personalization needs to be connected and many brands have siloed solutions.
We look forward to continuing the discussion and hearing about your favorite takeaways. Fill out our dedicated survey to provide your feedback.
Please keep the conversation going at @dotmailer, #IRCE17!